Charles Savino & Co. - Lotus Notes/Domino Specialist

Qualifications	IBM Business Partner with: over 15 years Lotus Notes applications development & administration experience IBM Certified Advanced Developer -- R6 Lotus Domino IBM Certified Administrator -- R6 Lotus Domino Expert Domino, LotusScript, HTML, Javascript, COM, Notes/MS Office integration Experience upgrading organizations to latest Notes release (development, administration, training users) & deploying new release features. Heavy interaction with key individuals at all levels (vertical) and in all areas of the organization (horizontal). 12 years experience running a successful one-person consulting business as a C-type corporation.
Experience 4/04 - Present	Independent Lotus Notes Consultant – Architecture, Development & Systems Administration Highland Homes (Client) Dallas, TX Responsible for Notes database development and administration for the 500+ users across the entire corporation. Win2000 servers & XP clients. Developed and/or maintained over 75 notes databases. Initially one of multiple contract firms doing Notes development but for the last 3 years client has used my services for outside work exclusively. Redesigned client's Lead Management application to improve performance and increase functionality so it would be more widely accepted by the sales team. This was so successful, the client requested a follow-up system for realtor tracking. Responsible for client's Notes R5 to R6 upgrade and R6 to R8 upgrade. Consolidated 4 Notes servers down to 2 by streamlining applications, improving server housekeeping processes and guiding client to faster bandwidth connections. Responsible for developing the business case to implement Postini as a 3rd party anti-spam solution. Postini took a tremendous load off the Notes servers, providing improved user response time for both mail and custom applications. Handled client's Notes license renewal process annually.
4/96 - 4/04	Independent Lotus Notes Consultant – Architecture, Development & Systems Administration Texas Instruments (Client) Dallas, TX Responsible for Notes database development and administration worldwide for the 550+ users in the E&PS division. Win2000 servers & XP clients. Developed and/or maintained over 150 notes databases during my assignment. Initially one member of a 5 person team but for the last 5 years, solely responsible for all Notes functions. Estimated savings to client – $350k annually. Designed and deployed a Notes Scheduled Agent architecture with custom LotusScript Notes classes. Supported and upgraded a customer service Email Tracking system. Estimated savings to client vs. packaged solution – $500k software and $500k annually. Designed and deployed a Web Content Management System that is being used by 6 areas in the division. Estimated savings to client vs. packaged solution – $650k software and $100k annually. Designed and deployed a custom Notes CRM solution used world-wide with automated email-in updates for contacts and user-requested automated email notification to marketing and sales team members when updates are posted for their contacts. Estimated savings to client vs. packaged solution – $250k software and $100k annually. The division’s VP of Marketing was a key contributor to the requirements and enhancements for this solution, as well as a primary user. Designed and deployed a Web Ticket Tracking System using Domino, HTML, JavaScript and CSS. The division’s Director of Web Development was a key contributor to the requirements and enhancements for this solution, as well as a primary user. Designed and deployed the first hosted Web Service in the organization using .NET, C# and Lotus Notes as the back end data repository. Designed and deployed a custom solution for the Finance area to help them document their processes and controls to comply with the Sarbanes-Oxley Act Section 302. The division’s VP of Finance was a key contributor to the requirements and enhancements for this solution, as well as a primary user. Implemented the first clustered Notes servers in the organization. Implemented several new R6 administrative features including: network compression, Certificate Authority, client SmartUpgrade, remote server console, Admin Policies. Planned and led the Notes R5 Upgrade project and the Notes R6 Upgrade project. Reduced the number of Dallas Notes servers from 7 to 2. Estimated savings to client $30k hardware and $12.5k licensing annually. Setup a stand-alone Notes domain in Belgium for a key vendor used by the organization. Trained the vendor’s users on R5 and trained the vendor’s Network Admins to perform basic Notes Admin support. Produced a Basic Notes Admin Procedures guide as a deliverable and used it on 2 follow-up visits to monitor the vendor’s continued compliance with the requirements put forth in this document. Negotiated contracts with third party vendors on behalf of my client for special services such a fractional T1 service and Notes end-user training classes and materials. Lotus Notes Contract/Consultant - Development Deloitte & Touche (Client) Dallas, TX Notes R4 development utilizing Domino & LotusScript. Created and deployed a scheduled agent Notes architecture. Designed and deployed updates to the firm's Opportunity Management System used to develop and track proposals for consulting services made to prospective clients.
5/95 - 4/96	Lotus Notes Senior Consultant - Development & Systems Administration Sykes Enterprises Inc Irving, TX Developed and maintained over 25 Notes databases for the IBM Customer Service Organization (Client). Assignment was extended twice. Responsibilities included analysis, design, coding, testing, installation, production support, new user training, strategic planning, business process improvement consulting and systems administration for both the production and development Notes environments. Key contributor to the planning, design, coding, testing and implementation of the first IBM CSO National Notes databases. Deployed Notes and provided Systems Administration Support for the local Dallas Sykes office.
8/86 - 5/95	Application Development Manager Sprint Dallas, TX Developed and deployed an Employee Appraisal Tracking Notes database that saved the Dallas BSD organization approximately $50,000 annually. Reduced development support costs by $280,000 annually. Accomplished by changing the staffing strategy and by having the displaced staff retrained. Additional responsibilities: Managed 5 successfully implemented development projects for Sprint averaging 9 months and 14,000 man-hours each. Used Stradis project development methodology and assisted with identifying and defining additional procedures for the methodology. Developed and maintained project plans Wrote, administered staff performance appraisals Hired and mentored staff Developed Lotus Notes applications.

9/85 - 8/86	Consultant Ernst & Young Dallas, TX Assisted in the design, coding, testing and installation of multiple FOCUS database projects including: An inventory management system developed for a major distributor A new business prospects systems for the firm's personal use
2/83 - 9/85	Programmer Analyst Apple Computer Carrollton, TX Solely responsible for the successful development of a manufacturing WIP tracking system including all analysis, design, coding, testing and installation. Apple had tried to develop the system for 2 years prior without success. Assisted in the technical support of the Cullinet manufacturing package, including writing and modifying batch and on-line programs using IDMS COBOL and ADSO.
12/78 - 2/83	Various non-IS full-time positions in customer service and production planning.
Education & Training	MBA, 12/85, Business Computer Information Systems University of North Texas Denton, TX BA, 5/78, Communications Fordham University Bronx, NY
	Professional Training: Lotus Notes Developer 1 & 2 Lotus Notes Systems Administration 1 & 2 Javascript "Top Gun" class at Workflow Designs Blanchard Situational Leadership Structured Problem Solving & Decision Making Presentation Skills Franklin Time Management Facilitative Leadership Interviewing Skills Managing Sprint Quality.
	Certifications IBM Certified Administrator - R6 Lotus Domino achieved 10/2003 IBM Certified Advanced Developer - R6 Lotus Domino achieved 9/2003 Lotus R5 Principal CLP Developer achieved 9/2000 Lotus R5 CLP Systems Administrator achieved 12/99 Lotus R5 CLP Applications Developer achieved 10/99 Lotus R4 CLP Principal Applications Developer achieved 11/98 Lotus R4 CLP Principal Systems Administrator achieved 2/98 Lotus R4CLP - Systems Administration R4 achieved 9/97 Lotus R4 CLP - Applications Developer R4 achieved 4/97 LCNS (Lotus Certified Notes Specialist) achieved 12/95

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